Guest damage is a matter between the host and the booking platform — Airbnb or Vrbo — not the cleaning crew. Lakeland STR Cleaning's part is catching it early: turnovers happen between every guest across its 7 service areas, so anything broken, stained, or missing gets flagged before the next arrival, not discovered by the next guest.
Who's actually responsible for guest damage?
Not the cleaning crew — that's between the host and the booking platform. A turnover crew's job is inspection and documentation, not adjudication: noting what's broken, stained, or missing so the host has something concrete to act on.
How does a same-day turnover catch damage before the next guest checks in?
Because a turnover happens right after every checkout, across all 7 of Lakeland STR Cleaning's service areas, damage gets noticed at that visit — not weeks later, and not by the next paying guest, which is the worst way for a host to find out.
What if it's a stain rather than something broken?
Staining is a cleaning problem, not a replacement problem, and it's priced differently. Carpet cleaning for a guest-caused stain runs $25–$200 in the Lakeland market — well short of what replacing a carpet or having a host dispute drag on would cost.
Will Lakeland STR Cleaning file the damage claim for me?
No — that's the host's process with the platform. The crew's role stops at documenting what they find during the turnover, and the host takes it from there.
How do I find out something was damaged?
The crew flags it at the same turnover visit where they find it. Call (863) 267-8959 if you haven't heard back and a guest has just checked out.
What if the damage is bigger than a stain or a scuff?
That falls outside a standard turnover's scope. The crew documents it and the host handles the repair or replacement directly, separate from the cleaning visit.